Shipping and Returns
Shipping
Order Processing
Orders are processed within 1–2 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next business day. Once your order is dispatched, you will receive a confirmation email with tracking details.
Delivery Options (Singapore)
| Delivery Method | Estimated Delivery | Fee |
|---|---|---|
| Standard Delivery | 3–5 business days | SGD 4.50 |
| Express Delivery | 1–2 business days | SGD 7.00 |
| Free Standard Delivery | 3–5 business days | Free on orders above SGD 75 |
Delivery Notes
- Deliveries are made Monday to Saturday, excluding Singapore public holidays
- Please ensure your delivery address is accurate at checkout
- For HDB and condominium addresses, include your unit number to avoid delays
Elev Health is not responsible for failed deliveries due to incorrect or incomplete address details.
International Shipping
We currently ship within Singapore only.
Regional shipping to Malaysia, Indonesia, and other Southeast Asia markets will be available soon. You may join our waitlist to be notified when we expand.
Returns & Refunds
Our Commitment
We stand behind the quality of every product we make. If something isn’t right, we will make it right.
Eligibility for Returns
We accept returns under the following conditions:
- Damaged, defective, or tampered products
- Incorrect items received
Please contact us within 7 days of delivery for assistance. We will arrange a replacement at no additional cost.
Non-Returnable Items
Due to the nature of health and wellness products, we are unable to accept returns for:
- Opened or partially consumed products
- Products with broken seals
- Requests made after the 7-day window
- Products not purchased directly from Elev Health's official sales channels
How to Initiate a Return
To request a return:
- Email us at support@elev.sg within 7 days of receiving your order
- Include your order number, a brief description of the issue, and supporting photos (if applicable)
- Our team will respond within 2 business days with the next steps
Approved returns will be collected at no cost to you.
Refunds
Once your return is received and inspected, refunds will be processed within 5–7 business days to your original payment method.
Processing times may vary depending on your bank or payment provider.
Exchanges
We offer exchanges for damaged or incorrect items only.
We do not offer exchanges for a change of mind.
Subscription Orders
You may pause or cancel your subscription at any time before your next billing cycle.
Orders that have already been processed will follow the standard returns policy above.
Contact Us
For any shipping or returns enquiries:
📧 support@elev.sg
🕐 Response time: Within 2 business days (Monday to Friday)
